RETURN & REFUND POLICY

We take pride in delivering premium-quality products. However, if something doesn’t meet your expectations, we’ve made the process simple, transparent, and fair.

1. RETURN ELIGIBILITY

You can request a return under the following conditions:

• Return request is made within 7 days of delivery
• Item is unused, unwashed, and in original condition
• All tags, labels, and packaging are intact

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Products purchased during sale or discount offers
• Items showing signs of use, wear, or damage not caused by us
• Products returned without original packaging

3. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery
• Share clear images or videos for verification

Once verified, we will offer:

• Replacement
• Full refund

4. EXCHANGE POLICY

We currently offer size exchanges only, subject to availability.

• Exchange request must be raised within 7 days of delivery
• Product must meet return eligibility conditions

5. REFUND PROCESS

Once your returned product is received and inspected:

• You will be notified of approval or rejection
• Approved refunds are processed within 5–7 business days
• Amount will be credited to your original payment method

6. REVERSE PICKUP & SHIPPING

• Reverse pickup depends on service availability in your location
• If unavailable, you may need to ship the product manually
• Shipping charges may be non-refundable

7. HOW TO INITIATE A RETURN

To initiate a return, contact us with the following details:

• Email: support@vstrn.com
• Order ID
• Reason for return
• Images or videos (if applicable)

8. IMPORTANT NOTES

• Returns not meeting policy conditions may be rejected
• Repeated return requests may be flagged for misuse

We aim to ensure a smooth and fair experience for every customer — while maintaining product quality and brand integrity.